Raise customer service to the next level with an open source SaaS help desk

Reinvent your SaaS help desk today. ERPNext has everything you need to refine your customer support in one place — ticket management across multiple channels, process automation, SLA tracking, reporting and more

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Omnichannel Interactions

  • Don't miss support calls from your customers.
  • ERPNext makes it easy to convert all interactions into data.
  • Your support team doesn't have to juggle between apps.
  • With Call Popup, you can receive live notifications of incoming calls on your desktop.
  • Turn emails in your inbox into tickets with this open source SaaS help desk software.

Automate Ticket Assignments

  • Don't miss support calls from your customers.
  • ERPNext makes it easy to convert all interactions into data.
  • Your support team doesn't have to juggle between apps.
  • With Call Popup, you can receive live notifications of incoming calls on your desktop.
  • Turn emails in your inbox into tickets with this open source SaaS help desk software.
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Team Excellence

  • Don't miss support calls from your customers.
  • ERPNext makes it easy to convert all interactions into data.
  • Your support team doesn't have to juggle between apps.
  • With Call Popup, you can receive live notifications of incoming calls on your desktop.
  • Turn emails in your inbox into tickets with this open source SaaS help desk software.
  • Collaborate to address support tickets with multiple assignments or mentions.

Service Level Agreement

  • Don't miss support calls from your customers.
  • ERPNext makes it easy to convert all interactions into data.
  • Your support team doesn't have to juggle between apps.
  • Track fulfillment or failures of SLAs to improve your support process.
  • Set SLAs for support policy, response, and resolution times.
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Customer Portal

  • Don't miss support calls from your customers.
  • ERPNext makes it easy to convert all interactions into data.
  • Your support team doesn't have to juggle between apps.
  • Boost customer experience with ERPNext's Issue Portal.
  • Clients can track the status of their issues and correspondence.

Scheduling Maintenance Visits

  • Set SLAs for support policy, response, and resolution times.
  • Boost customer experience with ERPNext's Issue Portal.
  • Clients can track the status of their issues and correspondence.
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On-The-Fly Customizations

  • Log the employee and work done in each visit.
  • Capture customer feedback with a single click.
  • Create your own SaaS help desk software with custom fields.
  • Create custom print formats without writing a single line of code.

Knowledge Base

  • Reduce ticket load by creating crisp help articles and FAQs.
  • Empower your customers to find solutions without waiting for an agent.
  • Expand your knowledge base and focus on complex issues.
Services Details
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