At Redtra Techonologies, we are committed to providing exceptional support even after the delivery of our Nextcloud platform solutions. Our dedicated support services ensure that you continue to receive the assistance you need to keep your operations running smoothly.
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Our support team is available around the clock to assist you with any issues or queries, ensuring you always have help when needed.
Raise support tickets through various channels, including email, customer portal, and phone, making it easy to get the help you need.
Our intelligent system auto-assigns tickets to the most appropriate team member based on the nature of the issue, ensuring quick and efficient resolution.
A user-friendly portal where you can track the status of your tickets, view historical tickets, and communicate directly with our support team.
Easily create tickets by sending an email to our support address. Our system will automatically convert the email into a ticket and notify you of the progress.
Receive real-time notifications on the status of your support tickets through email and the customer portal, keeping you informed every step of the way.
Access a comprehensive knowledge base with articles, FAQs, and guides to help you troubleshoot common issues on your own.
Guaranteed response and resolution times as per the agreed SLAs, ensuring that your issues are addressed promptly and efficiently.
Simply send an email to support@redtra.com with details of your issue. Our system will acknowledge your email and create a ticket.
Log in to our customer portal at erp.redtra.com and fill out the ticket form with relevant details and submit it.
Call our support hotline at +971 52 436 0056 to speak directly with a support representative who will create a ticket for you.
Our support team comprises experienced professionals who are experts in Nextcloud platform solutions. They are committed to providing quick and effective resolutions to your queries and issues.
Here is how your idea gets spun into a full-fledged application
We have dedicated architects who sit with you and hear your heart out to understand your dreams better. they document the requirements agreed.
Your application now takes its first phase of designing the UI and selecting the framework based on your requirement.
In the next phase the actual app is built with the best available resources and tested thoroughly to make it a flawless application.
Your dream app is now delivered to all the marketplaces and thus born. We ensure a smooth launch.
We are Providing exceptional support even after the delivery of our Nextcloud platform solutions.
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